Privacy Policy

This Privacy Policy explains how Cruise Bag Drop collects, uses and protects personal information.

Cruise Bag Drop is operated by TILT Partners Ltd.

For UK GDPR purposes, TILT Partners Ltd is the data controller for the personal information we collect and use.

UK privacy information should be clear, transparent and explain what personal data is collected, why it is used, the legal basis, how long it is kept, who it is shared with and the rights individuals have over their data.

1. Who we are

Company: TILT Partners Ltd
Trading name: Cruise Bag Drop
Address: Unit M Studio, West Quay Road, Southampton, Hampshire, SO15 1GZ
Email: hello@cruisebagdrop.co.uk
Telephone: 07518 731 845

2. Information we collect

We may collect the following information:

  • Name
  • Email address
  • Telephone number
  • Luggage description
  • Drop-off and collection details
  • Payment information
  • CCTV images if CCTV is used at our premises
  • Website usage data, such as cookies, analytics data and device information
  • Any information you send to us by email, phone, contact form or in person

We should only collect the minimum personal information needed to provide the service, contact customers, handle payments, manage security and deal with enquiries.

3. How we use your information

We use personal information to:

  • Provide luggage storage services
  • Identify customers and match them with their luggage
  • Process payments
  • Contact customers about luggage collection or service issues
  • Respond to enquiries
  • Keep our premises, customers, staff and property secure
  • Maintain business and accounting records
  • Improve our website and service
  • Comply with legal obligations

4. Legal basis for using your information

We use personal information where:

  • It is necessary to provide the luggage storage service
  • It is necessary for our legitimate business interests, such as security, customer service and business administration
  • It is necessary to comply with legal obligations
  • You have given consent, for example for certain types of marketing or optional cookies where required

5. Payments

If we take card payments, payment details may be processed by our payment provider. We do not intend to store full card details ourselves.

Payment providers will process information in accordance with their own security and privacy requirements.

6. CCTV

If CCTV is used at our premises, it may record images of customers, visitors and staff.

CCTV may be used for security, crime prevention, safety, dispute handling and protection of property.

CCTV footage will only be kept for as long as reasonably necessary unless it is required for an investigation, insurance claim or legal matter.

7. Cookies and website analytics

Our website may use cookies or similar technologies to make the site work, understand how visitors use it and improve performance.

Where required, we will ask for consent before using non-essential cookies.

8. Sharing your information

We may share personal information with:

  • Payment processors
  • Website hosting and IT providers
  • Professional advisers such as accountants or insurers
  • Law enforcement, regulators or authorities where required
  • Service providers who help us operate the business

We do not sell customer personal information.

9. How long we keep information

We keep personal information only for as long as needed for the purpose it was collected.

Typical retention periods may include:

  • Luggage storage records: retained for a reasonable period for customer service, dispute handling and security
  • Payment and accounting records: usually retained for up to 6 years for tax and accounting purposes
  • CCTV footage: retained for a short period unless needed for an incident, claim or investigation
  • Enquiry emails: retained for as long as needed to respond and manage the relationship

10. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

Access to customer information is limited to people who need it for business purposes.

11. Your rights

You may have rights to:

  • Ask for a copy of your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Ask us to restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Complain to the UK Information Commissioner’s Office

The GDPR includes rights such as access, rectification, erasure, restriction, objection, portability and rights relating to automated decision-making.

12. Contact us

For privacy questions or requests, contact:

  • Cruise Bag Drop / TILT Partners Ltd
  • Unit M Studio, West Quay Road, Southampton, Hampshire, SO15 1GZ
  • Email: hello@cruisebagdrop.co.uk

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.