Terms and Conditions

These Terms and Conditions apply to the use of the Cruise Bag Drop website and luggage storage service.

Cruise Bag Drop is operated by TILT Partners Ltd.

By leaving your luggage with us, you agree to these Terms and Conditions.

1. About us

Cruise Bag Drop provides short-term luggage storage for customers visiting, arriving at, or departing from Southampton.

Trading company: TILT Partners Ltd
Trading name: Cruise Bag Drop
Address: Unit M Studio, West Quay Road, Southampton, Hampshire, SO15 1GZ
Email: hello@cruisebagdrop.co.uk

2. Our service

We provide day storage for luggage and suitcases. Customers may leave luggage with us during our opening hours and collect it later the same day.

We do not currently require advance booking. Storage is offered on a walk-in basis and is subject to available capacity.

3. Price

Our standard charge is: £15 per suitcase per day

Payment must be made when luggage is dropped off unless we agree otherwise.

Prices may change from time to time, but the price displayed on the website or at our premises at the time of drop-off will apply.

4. Drop-off and collection

When you drop off luggage, we will tag the item and record the details needed to identify you and your luggage.

You are responsible for keeping any receipt, tag, QR code, collection reference or other collection information safe.

Luggage must be collected during our opening hours on the same day unless we agree otherwise in advance.

We may ask for proof of identity or collection details before releasing luggage.

5. Items we cannot accept

You must not leave any of the following items with us:

  • Cash, passports, travel documents or important personal documents
  • Jewellery, watches, laptops, tablets, cameras or other high-value items
  • Fragile or irreplaceable items
  • Food, perishable goods or liquids likely to leak
  • Illegal items or substances
  • Firearms, weapons, explosives or hazardous materials
  • Live animals
  • Anything that may cause damage, risk, nuisance or danger to people, property or other luggage

We reserve the right to refuse any item at our discretion.

6. Customer responsibility

You are responsible for ensuring that:

  • Your luggage is properly closed, zipped, locked or secured
  • You do not leave prohibited items with us
  • You collect your luggage on time
  • You provide accurate contact details
  • You check your luggage when collecting it and tell us immediately if you believe there is an issue

We recommend that customers keep valuables, passports, medication, travel documents and essential items with them.

7. Security and storage

We take reasonable care of luggage left with us and aim to provide a secure and supervised storage service.

However, luggage storage is not the same as a safety deposit box. Customers should not leave valuable, fragile, irreplaceable or essential items in stored luggage.

8. Loss or damage

If luggage is lost or damaged while in our care, you must notify us as soon as possible and before leaving our premises where reasonably possible.

Our liability is limited to direct loss caused by our failure to take reasonable care.

We are not responsible for:

  • Pre-existing damage
  • Wear and tear
  • Damage caused by poor packing or insecure luggage
  • Damage to fragile items
  • Loss of prohibited items
  • Loss arising from incorrect customer information
  • Delays caused by circumstances outside our control

You should consider whether your travel insurance covers luggage storage.

9. Uncollected luggage

If luggage is not collected by closing time, we may try to contact you using the details provided.

Additional storage or administration charges may apply if luggage is not collected on the agreed day.

If luggage remains uncollected for an extended period, we may treat it as abandoned and deal with it in accordance with applicable law.

10. Cancellations and refunds

Because our service is normally provided on a same-day, walk-in basis, refunds are not usually available once luggage has been accepted into storage.

If we are unable to provide the service after you have paid, we will refund the storage fee.

For any online or advance bookings introduced in future, cancellation rights may depend on when the service is booked and when it is due to be performed. UK consumer rules can give consumers cancellation rights for distance contracts, but those rights can be affected where a service has already started with the customer’s agreement. The Consumer Contracts Regulations replaced the older Distance Selling Regulations and introduced a 14-day cancellation framework for many consumer distance contracts.

11. Opening hours

Our opening hours will be displayed on our website, at our premises, or in our customer communications.

Opening hours may vary depending on cruise schedules, operational requirements or circumstances outside our control.

12. Website information

We try to keep the website accurate and up to date. However, opening times, prices, availability and service details may change.

The website is provided for general information and does not guarantee availability of storage at any particular time.

13. Privacy

We process personal information in accordance with our Privacy Policy.

14. Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will be published on our website.

15. Governing law

These Terms and Conditions are governed by the laws of England and Wales.